Refund policy

Last updated: October 21, 2026

NextKit Studio sells downloadable digital products. No physical items are shipped, so physical returns are not applicable.

Refunds after download

Once a digital file has been downloaded, we generally do not offer change-of-mind refunds, except for duplicate payments, file problems described below, or where a refund or other remedy is required by applicable law.

Duplicate payments

If you believe you paid more than once for the same intended purchase, email ivy33261@gmail.com with the relevant order numbers. We will verify the duplicate payment and refund the duplicate charge.

File or download problems

If your file is corrupt, cannot be accessed, or is not the file described in your order, contact ivy33261@gmail.com with your order number and a description of the problem. We will help restore access or provide the correct or replacement file. If we cannot resolve the problem, we will provide a refund.

How to request help

Email ivy33261@gmail.com from the email address used at checkout, and include your order number and the reason for your request. Do not send passwords or full payment card details.

Approved refunds

Approved refunds will be sent to the original payment method. The time for funds to appear depends on your payment provider or bank.

Your legal rights

Nothing in this policy excludes or limits rights and remedies that cannot lawfully be excluded, including any applicable rights relating to faulty or misdescribed digital content or statutory cancellation rights. Where applicable law gives you a right to cancel or receive a refund, that right applies regardless of this policy. Contact us before downloading if you want to ask about cancellation.